Hi Glenn, about Privacy, the gal we've been emailing back and forth finally understood which account we wanted to use and got rid of the other one. I got to the point where I signed up and then signed in, waited for a verification code, entered it in, then I had to wait for another confirmation email with a link that would let us start …
Hi Glenn, about Privacy, the gal we've been emailing back and forth finally understood which account we wanted to use and got rid of the other one. I got to the point where I signed up and then signed in, waited for a verification code, entered it in, then I had to wait for another confirmation email with a link that would let us start using privacy, supposedly. Well, even though I told Privacy 3 times, "Resend the email" because I never got the link, nothing would happen. So I told our Privacy rep and am still awaiting her response. This is the only step to getting into mom's account that we are waiting on, and, I'm telling you, from start to finish, that this has taken six weeks, and this is nothing more than poor customer service. We feel like we were the only ones who had these issues with Privacy. It doesn't seem that anyone else had this experience.
Did you check your junk folder or spam folder to see if the email went into that? The website itself should work well enough that you don't need to contact customer service. I have rarely ever had to contact their customer service. Just be aware though, that when you start locking things down super tight, sometimes things don't work perfectly. Websites don't like it when they can track you and put cookies on your computer or open pop-up windows. Check the junk mail. I think that's where it probably went.
Hi Glenn, about Privacy, the gal we've been emailing back and forth finally understood which account we wanted to use and got rid of the other one. I got to the point where I signed up and then signed in, waited for a verification code, entered it in, then I had to wait for another confirmation email with a link that would let us start using privacy, supposedly. Well, even though I told Privacy 3 times, "Resend the email" because I never got the link, nothing would happen. So I told our Privacy rep and am still awaiting her response. This is the only step to getting into mom's account that we are waiting on, and, I'm telling you, from start to finish, that this has taken six weeks, and this is nothing more than poor customer service. We feel like we were the only ones who had these issues with Privacy. It doesn't seem that anyone else had this experience.
Did you check your junk folder or spam folder to see if the email went into that? The website itself should work well enough that you don't need to contact customer service. I have rarely ever had to contact their customer service. Just be aware though, that when you start locking things down super tight, sometimes things don't work perfectly. Websites don't like it when they can track you and put cookies on your computer or open pop-up windows. Check the junk mail. I think that's where it probably went.