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Monica K's avatar

Hi Glenn, we don't recall if we asked this about MySudo: even though it's for phone only, and Mom hardly uses her phone, how can it be used to make purchases on her computer? She does her shopping this way because she can see everything better on a normal big screen rather than a tiny phone screen. So how can this be done with MySudo?

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Faith's avatar

Hi Glenn, about Privacy, the gal we've been emailing back and forth finally understood which account we wanted to use and got rid of the other one. I got to the point where I signed up and then signed in, waited for a verification code, entered it in, then I had to wait for another confirmation email with a link that would let us start using privacy, supposedly. Well, even though I told Privacy 3 times, "Resend the email" because I never got the link, nothing would happen. So I told our Privacy rep and am still awaiting her response. This is the only step to getting into mom's account that we are waiting on, and, I'm telling you, from start to finish, that this has taken six weeks, and this is nothing more than poor customer service. We feel like we were the only ones who had these issues with Privacy. It doesn't seem that anyone else had this experience.

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